i1bet Privacy Policy

1. Information We Collect

In operating the i1bet platform, we collect various categories of information from members in a transparent and responsible manner. This information is divided into three main categories:

Account Registration Information

When you register as an i1bet member, we require some basic information to create your account. This includes your full name, identity card number (MyKad), date of birth, mobile phone number, email address and your preferred username. This information is needed to verify your identity and to comply with international licensing regulatory requirements.

Financial Transaction Information

Each time you make a deposit or withdrawal through available payment methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto assets, a record of that transaction will be stored. This includes the transaction amount, time, payment method used and reference number. This data is important for processing payments correctly and handling any disputes.

Platform Usage Information

We also collect technical and behavioural data while you use the platform, including:

• Device IP address and type of web browser used
• Operating system and device information
• Betting and game activity history
• Login and logout times
• Pages visited within the platform
• Any interactions with the customer support team

2. How We Use Your Information

The information collected is used solely for purposes related to the operation and improvement of i1bet services. We do not use your data outside the scope set out below:

• Identity Verification: To confirm that you meet the minimum age requirement of 21 years and to ensure no account misuse occurs.
• Transaction Processing: To process deposits and withdrawals accurately and securely, including ensuring the minimum withdrawal of RM100 and minimum deposit of RM10 are observed.
• Bonus and Promotion Distribution: To distribute bonuses you are eligible for, including welcome bonuses and other promotional offers based on your account eligibility.
• Customer Support: To help our support team provide accurate and effective assistance when you contact us.
• Platform Security: To detect and prevent fraud, unauthorised access or any activity that violates the terms of service.
• Legal Compliance: To fulfil international licensing obligations and anti-money laundering (AML) requirements.
• Service Improvement: To analyse usage patterns and improve the playing experience on our platform.

3. Data Storage and Security

The security of your personal information is our priority. i1bet uses strict technical infrastructure and internal procedures to ensure your data remains safe at all times.

All data is stored on secure servers protected by SSL (Secure Socket Layer) encryption and modern encryption technology. Strict access controls ensure that only authorised personnel can access sensitive member data, and every such access is recorded for internal audit purposes.

While we take reasonable steps to protect your information, no security system can guarantee absolute protection. We therefore encourage you to take responsibility as well by keeping your account password confidential and not sharing your login details with anyone.

4. Sharing Information with Third Parties

i1bet takes a very careful approach to information sharing. We only share data with external parties in limited and controlled circumstances:

• Payment Providers: Transaction information that must be shared with payment processors such as e-wallet providers, banks and crypto platforms to complete your financial transactions.
• Relevant Authorities: When required by law, court order or a legitimate enforcement authority, we may need to disclose certain information.
• Technical Service Partners: Technical infrastructure providers that assist in operating the platform, such as server providers and cybersecurity services, subject to strict confidentiality agreements.

In all of the above situations, we ensure that parties receiving your information are bound by confidentiality obligations equivalent to our own standards. i1bet does not sell member personal data to any party for commercial gain.

5. Cookies and Tracking Technology

The i1bet platform uses cookies and similar tracking technology to improve user experience and ensure platform functions run smoothly. There are several types of cookies we use:

• Session Cookies: Temporary cookies that are active only during your browsing session. They help the system identify you while logged in and keep your account session secure.
• Preference Cookies: Store your chosen settings such as display language and display preferences for ease of repeated use.
• Analytics Cookies: Used to understand how users interact with our platform, helping us identify areas that can be improved.

You can manage or block cookies through your web browser settings. However, please note that blocking certain cookies may affect the functionality of some parts of the platform.

6. Your Rights as a User

As an i1bet member, you have the following rights regarding your personal data:

• Right of Access: You may request to view the personal data we hold about you at any time.
• Right of Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right of Erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we limit how we use your data in certain situations.
• Right to Object: You have the right to object to the processing of your data for certain purposes such as direct marketing.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will endeavour to process your request within a reasonable timeframe.

7. Data Retention Period

i1bet retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After account closure, certain data may still need to be retained for a period determined by international licensing requirements and relevant financial regulations.

Financial transaction records are typically kept for the period required by applicable anti-money laundering laws. Technical data and system logs are usually deleted after the period specified in our internal records management policy.

When the retention period ends and there is no valid legal or business reason to continue storing your data, it will be securely deleted or anonymised.

8. Links to Other Websites

The i1bet platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to the i1bet platform and does not cover the privacy practices of any external websites.

We recommend that you read the privacy policy of each website you visit separately. i1bet is not responsible for the content or privacy practices of any third-party websites you may access from our platform.

9. Child Protection and Age Restriction

i1bet operates as an online betting platform strictly for individuals aged 21 and above only. We do not knowingly collect personal information from children or individuals below the minimum required age.

All prospective members are required to verify their age during the registration process. If we find that personal information of an underage individual has been collected unintentionally, we will take immediate steps to delete that information and close the account in question.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly.

The i1bet data protection team is ready to assist you through:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English via the chat icon at the corner of the platform.
• Email: [email protected] — we make every effort to respond to privacy-related emails seriously and promptly.

We are committed to providing a meaningful response to every privacy enquiry and will address your concerns carefully. If you are not satisfied with our response, you also have the right to refer to the relevant data protection authority.

Any material changes to this Privacy Policy will be communicated via a clear notice on the i1bet website before those changes take effect.